Refund Policy

At XO PIXEL Creative, we’re committed to delivering thoughtful, strategic, and visually compelling work. Our service based model involves a significant amount of creative direction, manual labour, and personalized strategy. As such, we’ve outlined the following refund policy to set clear expectations and protect the integrity of our work.

By entering into a service agreement with XO PIXEL Creative, you acknowledge and agree that all payments made are non refundable. Due to the nature of digital and creative services which involve research, design, planning, and execution, once a project or monthly plan has started, resources and time are allocated on your behalf and therefore refunds are not possible.

XO PIXEL Creative is a digital marketing agency offering monthly plans for done for you marketing services including website design, website maintenance, social media management, content creation, blog writing, and performance reporting. We do not operate on a pay only if satisfied model. You are hiring our team for creative output based on your selected service plan, brand goals, and submitted content or feedback.

Whether or not you choose to use all the deliverables included in your plan, no refunds full or partial will be issued. Once we begin allocating time and resources, your subscription or project is considered active.

All deliverables will be produced based on your intake form, brief, and feedback. If you are not satisfied with a deliverable, we offer revisions within the scope outlined in your plan or agreement. Once deliverables are approved, they are considered final and cannot be revised or refunded.

We do not guarantee growth, reach, or engagement as results depend on many factors outside of our control.

Monthly plan cancellation terms

All monthly plans operate on a rolling month to month basis.

You may cancel your plan at any time by contacting your account manager or submitting a help ticket, provided that you give at least 30 days’ written notice. Because we plan and schedule content at least one month in advance, this notice period allows us to adjust production timelines and resource allocation accordingly.

If you cancel mid billing cycle, your plan will remain active until the end of the current billing period.

No prorated refunds will be issued for unused time.

Forgetting to cancel is not considered a valid reason for a refund, as our team schedules and prepares work in advance.

All recurring services such as social media management and website maintenance renew automatically each month. Once your subscription renews, we cannot process refunds for that period. You are still entitled to the deliverables included in your plan, and timely communication is required so we can fulfill them.

Onboarding and client responsibilities

Failure to submit your onboarding questionnaire or creative assets does not qualify for a refund. In some cases, we may convert your payment into credit for another service valid for three months.

If more than 25 days pass without receiving onboarding information, we may proceed with creating content based on your website, social platforms, or industry research.

Delays caused by lack of client feedback, content approvals, or unresponsiveness do not qualify for refunds. If your delay prevents a deliverable from being posted on the intended date, we can offer an alternate date but will not reissue or refund the work.

Delays on our end will be addressed promptly and in good faith.

Scheduling platforms and third party tools

XO PIXEL Creative may provide scheduling services as a complimentary feature where applicable. We are not responsible for third party platform errors, scheduling tool disconnects, or platform based content restrictions.

Posting failures due to disconnected accounts or algorithm flags do not warrant refunds, but we will assist in re scheduling once the issue is resolved. Final responsibility lies with you to ensure your platform connections remain active and compliant.

Quality control and approvals

We take quality seriously and have built in review processes. However, small errors such as typos or layout misplacements can occasionally occur.

It is your responsibility to review and approve all materials. We do not provide refunds for oversight errors once final approval has been given.

Chargebacks and disputes

By agreeing to our terms, you waive the right to dispute charges based on dissatisfaction or service misunderstandings.

If a chargeback is filed, all access to deliverables and services will be immediately revoked. Reinstatement is subject to repayment of the full amount, including any associated fees.

Unauthorized disputes may be escalated to collections and legal enforcement where applicable.

XO PIXEL Creative does not tolerate threats, blackmail, or coercive tactics in exchange for refunds or services outside the scope of agreement. Any form of manipulation or review extortion may result in immediate termination of services and potential legal recourse.

Our commitment to collaboration

We believe in collaboration, transparency, and accountability. Our goal is always to produce thoughtful work that supports your business growth.

We appreciate your trust and understanding as we work together to bring your brand vision to life.

If you have questions about your plan or our process, please reach out to us at any time